Last updated: 11 October 2026
When you place an order, we start reserving slots, paying Partner Publications and assigning editors on your behalf – often within hours. For this reason all refunds and cancellations are at the sole discretion of the NewsWire Network team, based on how much work has been done and what we have already paid or committed to our partners. This policy explains how we normally decide.
1. Always refunded in full
- Duplicate or failed payments – if you were charged twice, or money left your account but the order did not go through.
- Orders we cannot deliver at all – if we are unable to provide the service you paid for and you do not want an alternative or credit.
2. Cancelling before work starts
If you cancel within 7 days of payment and before you have submitted a release or article for that order, we will usually refund the amount paid, or add it to your account as credit if you prefer. We may deduct payment-gateway charges and any amount already paid to a Partner Publication to reserve your slot.
3. After work has started
Once you have submitted Content, or our editors have started reviewing or writing it, or a publication slot has been booked, the order is generally non-refundable, because partner payments have been made or committed. In these cases we may, at our discretion, offer one of the following instead:
- moving the order to a comparable publication or package;
- account credit for the unused value;
- a partial refund of any portion not yet paid to partners.
4. When a publication declines or delays
- If a Partner Publication rejects your Content and it cannot be fixed by editing, we will offer a comparable publication of similar value first. If none is suitable, we will give credit or a refund for that publication at our discretion.
- If publication is delayed well beyond the stated turnaround because of the publisher, we will keep you updated and may offer an alternative or credit.
5. When refunds are not available
- Content that has been published or distributed, in full or in part.
- Results that are outside our control: search indexing or ranking, traffic, leads, journalist pick-up, social shares, link type (do-follow / no-follow) decided by the publisher, or labels such as “sponsored” added by the publisher.
- Removal or changes made by a publisher after publication, in line with their own policies.
- Content rejected because it breaks our Editorial Guidelines, the law or a publisher’s rules (for example misleading claims, restricted products, or material you do not have rights to). We will first give you the chance to fix it.
- Orders where you have not supplied Content or responded to our requests for more than 60 days.
- Change of mind after the 7-day window, or after work has started.
6. Custom packages
Custom quotes may include their own cancellation terms. If they do, those terms apply in place of sections 2–3 above.
7. How to request a refund or cancellation
- Open a support ticket (category: Billing) or email help@newswirenetwork.com with your invoice number and the reason.
- We reply within 2 business days and give our decision within 7 business days.
- Approved refunds are made to the original payment method through Razorpay. Banks usually take 5–7 business days to show the money. Account credit is added immediately.
- Refunds include the GST charged on the refunded amount; we issue a credit note where applicable.
8. Chargebacks
Please contact us before raising a dispute with your bank – it is faster for everyone. If a chargeback is raised for a service that has been delivered, we will share the order history, Content and live-link report with the payment provider, and may suspend the account while it is reviewed.
The final decision on any refund or cancellation rests with NewsWire Network (IBE Media and Research Private Limited). Nothing in this policy affects rights you have under Indian consumer law that cannot be excluded.